“3CLogic will reduce the agent time required to service each customer interaction while improving the overall quality of that interaction. In addition, clients gain system flexibility and reduced infrastructure cost when migrating operations from on-premise telephony systems to a cloud based solution.
HR service desk teams are able to operate from a unified ServiceNow agent workspace, combining the native digital channels already available (ie: email, chatbots, live chat) with 3CLogic’s voice and SMS services for a complete omnichannel solution. “We are excited to partner with 3CLogic to improve our HR Service capabilities and provide an integrated omnichannel employee experience through our global service centers,” states Raju Vijay, Division General Manager of Global People Services and Digital HR at Nissan.ģCLogic’s ServiceNow-centric cloud call center capabilities for HR Service Delivery, enables clients to deliver innovative and personalized employee call experiences to global workforces. The platform will support Nissan’s Global People Services division responsible for its worldwide HR shared services, including employee inquiry, HR transactions, employee relations, employee benefits, and payroll. 3CLogic, the leading voice-enabling and cloud contact center platform solution for ServiceNow, today announced the selection of its platform by Nissan, one of the world’s largest car manufacturers.
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